Chat Notifications For Other Salespeople
Currently, the sales person assigned to the customer is the only one who sees the chat notifications. If that sales person is on vacation, the customer may never get an answer. Would be best to see the red "chat" icon appear on the customers profile when a new message arrives for any sales person.
Comments
I've been playing with the feature for about two weeks now, and I'd argue it's not at a point where I would advise using it.
There is actually a red chat icon that appears, but it's fleeting. Once you have received the quick pop-up notification it seems to disappear, and if you don't check your dashboard daily, the chats get lost in the wind.
Aside from a request for email notifications (different post).. Perhaps the red chat icon should stay until you physically click into the chat feature on the opportunity.
Yeah I do agree. Email notification that a chat came through would actually be better. Either way, just alert better so we don't miss it.
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