Service Incident on October 28, 2020

What Happened?

At approximately 12:15 PM CT on Wednesday, October 28, 2020, users were unable to login to or use most functions in Measure Mobile, RFMS Mobile, RFMS CRM and RFMS Online Services. This prevented the ability to sync project data, search for RFMS product and customer data, export data to RFMS and other critical tasks. 

At approximately 1:30 PM CT on the same day, service was restored for all users. 

What Caused this?

The SSL certificates we use to keep our cloud services secure from attack are due to auto-renew on an annual basis. Rather than auto-renewing, these SSL certificats expired at 12 PM CT on October 28, 2020, causing the associated cloud services to fail.  

Upon investigating the issue, the certificates were removed and new ones generated, allowing the cloud services to begin operating once again. 

Conclusion

RFMS will follow with our cloud service provider to determine the reason why these certificates did not auto renew and prevent this from happening in the future. 

We apologize for the inconvenience this issue caused you, our valued clients. Thank you, as always, for working with us to report these issues and for your patience while we resolved the matter.